Table of Contents Ecological Human Services Management: An Organic Model for Practice Introduction and Tour What are human services? What are human services agencies and why do they develop? How do human services agencies develop? A Quick Tour Of The Book Chapter One: The Helping Triangle How are human services agencies created? (Iteration One) Pause to Consider How are human services agencies created? (Iteration Two) How can we better understand Outcome Drift? What is the conclusion? Chapter Two: Leadership vs. Management What is the Management Perspective? What is the Leadership Perspective? Can we have leadership without management or management without leadership? Developing the Leadership Perspective What are the responsibilities of the Leadership Team? What is the conclusion? Chapter Three: Successful Leadership Connections Why connect and how is the connection made? How does Leadership Banking work? Pause to Consider Who is on the Leadership Team and what qualifies them for the role? Pause to Consider Where and When are Leadership Connections Initiated What is the conclusion? Pause to Consider Chapter Four: The Management Team What principles govern agency Management? What priorities govern agency Management? Pause to Consider Who should be on the Management Team? What is the conclusion? Pause to Consider Chapter Five: Establishing The Agency Who should the agency’s clients be? What difficulties do agency clients have coping with the particular needs, problems, and vulnerabilities in their lives? What resources and opportunities do potential clients have for coping with the needs, problems, and vulnerabilities in their lives? What should the agency do to help clients with their intervention-focus-related difficulties and how will that help them cope better? How does developing the agency eco system start? What is the conclusion? Pause to Consider Chapter Six: Structuring the Internal Agency Eco System (A) Executive Function Pause To Consider (B) Administrative Services Function (C) Fiscal Services Function (D) Human Resources Function (E) Public Relations (F) Miscellaneous Sub-functions Balancing the Eco System What is the conclusion? Chapter Seven: Staffing The Agency What is traditional Management? What are the prerequisites for SSI staff membership? How are the functional parameters managed? What is the conclusion? Chapter Eight: Meta Management What are Exceptions Maps? How do we recognize Exceptions and create Indicators? How are Exceptions with staff members managed? What is the conclusion? Appendix One: SSI's Management Guidelines Appendix Two: The Ten Commandments of Management Appendix Three: Proactive Managers Bibliography
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