HTM 061 – Calm Down My Friend – How To Matter
Episode 61 of How To Matter is the third of three episodes where I share the audio from an experiment I ran a while back. The idea was to make three important and related points in three minutes. In this the final episode of the three, focus is on dealing with people who are angry and upset. I conclude the experiment with one tip you may find helpful as you deal with people who are agitated and difficult to respond to reasonably and in a civil manor.