HTM 044 – The Frustrating Elite – How To Matter
In this episode of How To Matter, my focus is on Fault Finders, those frustrating types who drive us up the wall. You can get a free .pdf edition of The Frustration Factor at This Link.
The excerpt below is the handout for the mini workshop in this episode of How To Matter.
Faultfinders do not have much faith in people
Management and psychology texts argue that people will do as well as they can under the specific circumstances. They only need to accept the underlying values, understand the problem, and receive support and encouragement. Faultfinders do not buy into that. It is only necessary for them to look around to see the absurdity in the people-are-good-and-want-to-do-the-right-thing hypothesis. These players can look at almost any behavior, activity, or project and point out things that should have worked out better or faster. They can point to people who should have been smarter or sharper. They also call attention to events or circumstances that someone should have handled more smoothly or efficiently.
They always do better, they believe, so it is reasonable for them to expect others to do the same. Faultfinders reason thusly:
• If things were done right the first time, we would not have to waste our time straightening out messes other people are causing
• There is no excuse for that - whatever that happens to be
• If you can't do the job, we'll find someone who can - and that will be easy to do
The trick is to Faultfind about something, anything, and then criticize someone, anyone. The result is that the spotlight never gets turned on the player. If the heat does turn on him, he only needs to escalate his criticism and self-righteous indignation.