014: Whose fault? Do you get frustrated with people who always play it safe and take no personal responsibility for anything? They don't care whether problems are avoided or projects succeed so long as they can say, "It's not my fault. I did it by-the-book. I did it right; but it just didn't work out." Instead of pulling your hair out, the next time say, "My problem is this. We got the wrong outcome. How will you achieve the right outcome?" Now, hang tough until things turn out right. Having followed the book doesn't excuse anyone from personal responsibility for outcomes on the high road.

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