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Table of Contents Introduction Expanding Perspective: Increasing Complexity: An Exacting Standard: The Child Protection Linchpin: The Strategic Triangle: ADDENDUM ONE: The Intervention Cycle ADDENDUM TWO: CHAPTER ONE The New Leadership Measuring Public Value: Multiple Jeopardy: Technical Solutions For Adaptive Problems: Innovation And Evolution: Correcting Public Perception: ADDENDUM ONE The Family Today: Perceptions About Intervention Into The Family: Perceptions About Mental And Emotional Abuse: Participant Definitions Of Terms: The Dividing Line Between Discipline And Abuse: Keeping Families Together: How To Treat Families: Factors To Be Considered By The Caseworker: Caseworker Responsibility For Child Deaths: Attitudes About Foster Care: Cultural And Racial Groups In Foster Care: Neighborhood Placements: Kinship Care: Termination Of Parental Rights: Adoption: Knowledge And Perceptions About Public Child Protection Agencies: Services Agencies Should Be Offering: What The Public Would Like To Know: How To Communicate With The Public: Confidentiality: ADDENDUM TWO: CHAPTER TWO Strategic Planning Strategic Planning The Model: The Planning Process: Environmental Scans: Development of the Plan: Reporting To Environmental Scan Participants: Outcomes: A SHARED VISION FOR CHILDREN, FAMILIES, AND COMMUNITIES: ADDENDUM: Expected Outcomes: Permanence Within A Year For Every LCCS Child. CHAPTER THREE Strategic Communications Stakeholder Mapping: Outcomes: Stakeholders: People: Value Convergence: Positive Participation: Value Exchange: Strategic Thinking, Intent, And Communication: Cultivating Relationships: The Media: Political Stakeholders: The Public: Issue-Driven Strategic Communication: ADDENDUM: CHAPTER FOUR Public Relations & The Media Internal Transactions: Mission And Value Focus: Your Public Relations Plan: A Targeted Public Relations Initiative: Power Messages: Limitations: Perceptions And The Media: Taking Calls From Reporters: ADDENDUM: Personal Public Relations: CHAPTER FIVE Agency Self-Evaluation Internal Leadership Development: Staff Leadership Development: Program Design Parameters: PHASE I: Change Session 1: Orientation & Program Kick-Off Session 2: White Water Environments: Organizations Undergoing Change Session 3: Navigating Change PHASE II: Self Leadership Session 4: Using The Myers-Briggs Type Inventory To Understand Themselves, Others, And Teamwork Session 5: The Leader In All Of Us Session 6: Building Collaborative Relationships Session 7: Personal Creativity & Innovation Session 8: Topic of Choice by Participants PHASE III: Focus On Team Leadership Sessions 9 & 10: Problem Solving & Decision Making Tools & Techniques Session 11: Giving & Receiving Feedback Session 12: Handling Emotions Under Pressure Session 13 & 14: Conflict Reframing Session 15: Field Trip: Dialog With Another Team From A Different Institution Or Agency Culture PHASE IV: Focus On Service Leadership Session 16: Managing Diversity In The Workplace Or "Being On The Outside Looking In" Session 17: Issues Of Power: Having It, Sharing It, Letting Go Of It Session 18: Customer Service In The Public Sector Session 19: Capstone Seminar Session 20: Graduation Ceremony Program Delivery Logistics & Mechanics: Adapting to Changes: Research-Based Continuous Improvement Information Process: Continuous Feedback: Executive Summary Child Protection And Oversight Evaluation (C.P.O.E.): Planning for Agency Self-evaluation: OVERVIEW: PROGRAM OUTCOME MEASURES: (A) ENSURE THAT CHILDREN ARE SAFE: (B) ENSURE THAT CHILDREN HAVE PERMANENCE: (C) PROMOTE THE WELL-BEING OF CHILDREN (D) SUPPORT MEASURES: (E) INTERNAL GRANT PROCESS: ADDENDUM: CHAPTER SIX The Adaptive Dimension Of Leadership ADDENDUM: Guiding Principles Management Priorities Management Approaches/Behavior CHAPTER SEVEN A Real-World Application The Application: Footnotes
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