Table of Contents
ECOLOGICAL HUMAN SERVICES MANAGEMENT
What are human services?
What are human services agencies and why do they develop?
How do human services agencies develop?
A Quick Tour Of The Book
Chapter One: The Helping Triangle
How are human services agencies created? (Iteration One)
Pause to Consider
How are human services agencies created? (Iteration Two)
How can we better understand Outcome Drift?
What have we learned?
Chapter Two: Leadership vs. Management
What is the Management Perspective?
What is the Leadership Perspective?
Can we have leadership without management or management without leadership?
Developing the Leadership Perspective
What are the responsibilities of the Leadership Team?
What have we learned?
Chapter Three: Successful Leadership Connections
Why connect and how is the connection made?
How does Leadership Banking work?
Pause to Consider
Who is on the Leadership Team and what qualifies them for the role?
Pause to Consider
Where and When are Leadership Connections Initiated
What have we learned?
Pause to Consider
Chapter Four: The Management Team
What principles govern agency Management?
What priorities govern agency Management?
Pause to Consider
Who should be on the Management Team?
What have we learned?
Pause to Consider
Chapter Five: Establishing The Agency
Who should the agency’s clients be?
What difficulties do agency clients have coping with the particular needs, problems, and vulnerabilities in their lives?
What resources and opportunities do potential clients have for coping with the needs, problems, and vulnerabilities in their lives?
What should the agency do to help clients with their intervention-focus-related difficulties and how will that help them cope better?
How does developing the agency eco system start?
What have we learned?
Pause to Consider
Chapter Six: Structuring the Internal Agency Eco System
(A) Executive Function
Pause To Consider
(B) Administrative Services Function
(C) Fiscal Services Function
(D) Human Resources Function
(E) Public Relations
(F) Miscellaneous Sub-functions
Balancing the Eco System
What have we learned?
Chapter Seven: Staffing The Agency
What is traditional Management?
What are the prerequisites for SSI staff membership?
How are the functional parameters managed?
What have we learned?
Chapter Eight: Meta Management
What are Exceptions Maps?
How do we recognize Exceptions and create Indicators?
Pause to Consider
How are Exceptions with staff members managed?
What have we learned?
Appendix One: SSI's Management Guidelines
Appendix Two: The Ten Commandments of Management
Appendix Three: Proactive Managers
Bibliography
