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Table of Contents Introduction Part I Crisis Intervention Chapter 1 People in Crisis PLEASE HELP ME! Chapter 2 - The Conflict State THE INDIVIDUAL THE TOTAL SITUATION THE INTERACTION CONFLICT CAUSES OF CONFLICT IN SUMMARY Chapter 3 – The Crisis State THE PRECIPITATING EVENT NOW POTENTIAL SELF-RESOLUTION FACTOR GUIDELINES FOR INTERVENTION IN SUMMARY Chapter 4 - The Assessment Set CRISIS FOCUS CRISIS DEFINITION POTENTIAL CUMULATIVE EFFECTS CAUSES OF CRISIS UNSEEN EFFECTS IN SUMMARY Chapter 5 - The Intervention Set CRISIS REDUCTION INTERVENTION HYPOTHESIS INTERVENTION EVALUATION IN SUMMARY Part II Crisis Communication Chapter 6 The Communication Loop MESSAGES AND RESPONSES MODIFICATION AND CLARIFICATION FILTERING FEELINGS NOT JUST CONVERSATION IN SUMMARY Chapter 7 – Crisis Color RED CRISES YELLOW CRISES BLACK CRISES CRISIS MIX BLUE INTERVENTION IN SUMMARY Chapter 8 – Communication Content A FAITH IN PEOPLE RATIONAL SUPPORT ENCOURAGING ASSESSMENT DEVELOPING POSSIBLE SOLUTIONS IN SUMMARY Chapter 9 – Crisis Feeling MESSAGES WITH FEELING UNDERSTANDING THE FEELING MESSAGE CLARIFICATION IN SUMMARY Part III Relationship Building Chapter 10 Relationships that Fail A PROBLEM FOR EVERYONE WHEN RELATIONSHIPS BREAK DOWN IN SUMMARY Chapter 11 Building an US box A CARING PROCESS Part IV Consolidating Skills Chapter 12 Summing Up
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